1xcinta Privacy Policy

Introduction and Scope

This Privacy Policy is issued by 1xcinta, an online sports betting and casino platform operating under international licensing. This policy applies to all users who access the website 1xcinta.onl, register an account, make deposits or withdrawals, or interact with any services provided by our platform.

By registering an account or continuing to use the 1xcinta platform, you confirm that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

This policy should be read together with the Terms and Conditions and the Responsible Gambling Policy of 1xcinta, which together form a complete set of usage agreements between users and our platform.

Information We Collect

1xcinta collects various categories of information to ensure smooth platform operations, user identity verification, and compliance with international licensing requirements. The information we collect includes:

Account Registration Information:

• Full name as it appears on your MyKad or passport
• Date of birth (to verify that the user is 21 years of age or older)
• Username and password chosen by you
• Active email address and mobile phone number
• MyKad number or passport number for KYC verification purposes

Financial Information:

• Details of the payment method used, such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or crypto wallet addresses (USDT, BTC, ETH)
• Deposit and withdrawal transaction records
• Betting history and gaming activity within the account

Device Technical Information:

• IP address, web browser type and device operating system
• General location data based on IP address
• Access log data, session times and platform usage patterns
• Cookie data as described further in Section 7

Purpose of Using Information

All information collected by 1xcinta is used only for the following purposes:

• User account management: Processing registrations, verifying identity, enabling secure login and maintaining your account records.
• Financial transaction processing: Ensuring deposits and withdrawals are processed accurately and promptly in line with our minimum deposit policy of RM50 and minimum withdrawal of RM100.
• Licensing and legal compliance: Meeting the Know Your Customer (KYC) and Anti-Money Laundering (AML) verification requirements set by the licensing authority.
• Platform security: Detecting and preventing fraudulent activity, unauthorised account use, and protecting the interests of all users.
• Service improvement: Analysing aggregated usage patterns to improve user experience, platform performance and game offerings.
• Service communications: Sending important account notices, security updates, policy changes and relevant bonus information.
• Customer support: Enabling our 24/7 support team to identify and resolve user issues more efficiently.

1xcinta will not use your information for any other purpose without obtaining your consent first, except where required by Malaysian law or a competent authority.

Sharing Information with Third Parties

1xcinta respects user privacy and does not sell personal information to any party for marketing purposes. However, in certain situations, user information may be shared with the following parties:

Payment Service Providers: Required transaction information is shared with payment service providers such as e-wallet operators, banks and crypto platforms to enable deposit and withdrawal processing securely.

Game Software Providers: Minimal technical information is shared with licensed game providers to ensure game integrity and a consistent user experience across the platform.

Authorities and Regulatory Bodies: 1xcinta will disclose user information to competent authorities when required by law, court order or a valid official investigation, including financial crime investigations.

Technical Partners: Cloud computing, cybersecurity and analytics service providers bound by strict confidentiality agreements may access user data within a limited scope to carry out their services.

Data Storage and Security

The security of users' personal information is a top priority for 1xcinta. We use multiple layers of protection to ensure your data remains secure at all times:

• 256-bit SSL encryption for all communications between the user's browser and our servers
• Storage of passwords in irreversible hashed form
• Strict role-based access controls for internal staff
• Continuous security monitoring and regular audits by the cybersecurity team
• An intrusion detection system that operates around the clock
• Regular data backups at secure, geographically separate locations

User data is retained for as long as your account is active or as long as needed for legitimate operational purposes and legal compliance. When an account is closed, personal information will be deleted or anonymised within a set timeframe, except for information that must be retained longer for legal or regulatory reasons.

User Rights

As a 1xcinta user, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: If any information is inaccurate or incomplete, you have the right to request that a correction be made.
• Right of Erasure: In certain circumstances, you may request that your personal information be deleted, subject to applicable legal and regulatory requirements.
• Right to Restriction of Processing: You may request that the processing of your information be restricted in certain situations, for example when you are disputing the accuracy of the data.
• Right to Opt Out of Promotional Communications: You may withdraw consent to receive marketing communications at any time through your account settings or by contacting our customer support.
• Right to Complain: If you believe that your privacy rights have been violated, you have the right to submit a complaint to us or to the relevant authority.

To submit any request relating to the rights above, please contact the 1xcinta customer support team via live chat or email at [email protected]. We will endeavour to process your request within a reasonable timeframe.

Cookie Policy

The 1xcinta website uses cookies and similar tracking technologies to improve user experience and ensure the platform functions correctly. The cookies we use include:

Essential Cookies: Cookies required for core platform functions such as login sessions, security and managing user preferences. These cookies cannot be disabled.

Analytics Cookies: Used to understand how users interact with our platform in aggregate, including the most frequently visited pages and average session duration. This information helps us improve the platform.

Functional Cookies: Store user preferences such as display language and display settings to provide a more personalised experience.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the 1xcinta platform.

Amendments to the Privacy Policy

1xcinta reserves the right to modify or update this Privacy Policy from time to time in line with changes to our services, legal requirements or industry best practices. Any changes made will take effect immediately upon being published on this website.

For significant changes or those that materially affect user rights, 1xcinta will take the following steps:

• Send an email notice to all registered users with an active email address
• Display a clear notice on the website's main page for an appropriate period
• Updating the "Last Updated" date at the top of this Privacy Policy

Continued use of the 1xcinta platform after those changes take effect will be considered your acceptance of the updated Privacy Policy. You are advised to review this page periodically.

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how 1xcinta handles your personal information, please contact our support team:

• Live Chat: Available 24/7 directly through the 1xcinta website — the fastest way to get a response
• Email: [email protected] — we aim to respond to all enquiries within a reasonable time
• Service Language: Bahasa Melayu and English